Refund Policy

We want PropIQ Capital to be a confident purchase. This policy sets out when refunds are available and how to request one.

30-day money-back guarantee

New subscribers may request a full refund within 30 days of their initial Capital purchase, for any reason. No questions asked.

Annual plans

For annual plans, the 30-day guarantee above applies to the first payment. After day 30, annual plans are non-refundable but you may cancel renewal at any time; you keep access until the end of the paid period.

Monthly plans

Monthly subscriptions are not refunded for partial months after the 30-day window. Cancel any time and you keep access until the period end.

Statutory rights

• EU / UK customers: a 14-day right of withdrawal applies; by starting to use Capital within that window you expressly agree the service has begun, which may limit the right under digital-content rules.
• Australian customers: nothing in this policy excludes the consumer guarantees under the Australian Consumer Law.
• UAE customers: rights under the UAE Consumer Protection Law (Federal Law No. 15 of 2020) are unaffected.

How to request a refund

Email support@propiq.app from your account email, or raise the request directly with Paddle (the Merchant of Record) at paddle.net. Refunds are returned to the original payment method within 5–10 business days.

Chargebacks

Please contact us before filing a chargeback — we can almost always resolve the issue directly and faster.